A structured self-evaluation utility developed by the Sustainability Reporting Standards Board (SRSB), ICAI, to help service-sector entities assess their sustainability reporting maturity, benchmark their current practices and identify opportunities for enhancing their sustainability performance and reporting practices.
The SRMM Service Sector Self-Evaluation Utility enables an entity to assess its sustainability reporting maturity in a structured and consistent manner based on the parameters prescribed under SRMM Version 3.2 – Service Sector.
The utility converts the entity's responses against the prescribed scoring criteria into section-wise and overall scores and indicates the corresponding sustainability reporting maturity level.
The utility assesses the entity across three broad areas:
The overall assessment comprises 300 marks, distributed as follows:
| Section | Parameters | Maximum Score |
|---|---|---|
| Section A | General Disclosures and Management Procedures | 40 |
| Section B | Sustainability Reporting and Performance Assessment | 200 |
| Section C | Sustainability Leadership and Strategic Initiatives | 60 |
| Total | 300 | |
The objective of this utility is to enable service-sector entities to:
The utility may be used by a service-sector entity as part of its periodic internal self-assessment of sustainability reporting maturity.
An entity may undertake the assessment:
The assessment may be repeated periodically to track progress and compare the entity's performance across reporting periods.
Section A assesses the foundational aspects of sustainability reporting, including general organisational disclosures, sustainability governance, policies, responsibilities and management procedures.
Section B represents the largest component of the assessment and evaluates the entity's sustainability reporting and performance across key environmental, social, governance, workforce, human rights, customer and service-sector-specific parameters.
The assessment is organised across the following areas:
Section B represents the largest component of the assessment and evaluates the entity's sustainability reporting and performance across a broad range of environmental, social and governance parameters.
The assessment includes areas such as:
The section is designed to assess both the extent of disclosure and the maturity of sustainability-related practices and performance.
Section C assesses the extent to which sustainability considerations are embedded into the entity's strategy, risk management, operations, digital ecosystem and long-term decision-making.
The section covers areas including:
The utility automatically aggregates the scores to determine:
To qualify for an overall SRMM maturity level, the entity is required to achieve a minimum score of 30% in each of the three sections.
If the entity does not achieve the minimum 30% threshold in any one of the three sections, the overall assessment will be shown as: Not Eligible (minimum 30% not achieved in one or more sections).
Where the minimum threshold is achieved in all three sections, the entity will be assigned the applicable maturity level based on its overall score.
The utility is intended to facilitate a structured self-evaluation and should be completed based on the entity's actual disclosures, policies, practices, systems and performance during the relevant reporting period.
Entities should:
Entities should provide the Remarks / Basis for Score wherever appropriate to record the basis, evidence or rationale supporting the score assigned.
The score generated by the utility should be viewed as an indication of the entity's sustainability reporting maturity based on the parameters assessed.
A higher score indicates a greater degree of development and integration of sustainability-related disclosures, practices and processes. However, the overall score should not be considered in isolation.
Entities should also review the section-wise results and individual parameter scores to understand the specific areas contributing to the overall maturity level and the areas requiring further development.
Sustainability Reporting Maturity Model (SRMM) – Service Sector, Version 3.2
Developed by the Sustainability Reporting Standards Board (SRSB), The Institute of Chartered Accountants of India (ICAI).
Publisher: Sustainability Reporting Standards Board (SRSB), ICAI
The SRMM Service Sector assessment uses four maturity levels:
| Maturity Level | Overall Score |
|---|---|
| Level 1 – Formative | >30% to ≤50% |
| Level 2 – Developing | >50% to ≤65% |
| Level 3 – Emerging | >65% to ≤80% |
| Level 4 – Established | >80% to 100% |
The entity has initiated sustainability reporting and related practices, with foundational systems, disclosures and processes beginning to emerge.
The entity has established a broader sustainability reporting framework and demonstrates developing systems, processes and disclosures across key sustainability areas.
The entity demonstrates a more integrated approach to sustainability reporting and performance, with stronger governance, measurement, management practices and strategic integration.
The entity demonstrates a mature and integrated sustainability approach, with sustainability considerations embedded into governance, strategy, risk management, performance management and decision-making.
Completing the SRMM Service Sector Self-Evaluation Utility involves the following steps:
Enter the following information in the Assessment Details section:
These details will automatically populate the relevant sections of the utility.
Review each parameter under General Disclosures and Management Procedures and enter the score applicable to the entity based on the prescribed scoring criteria.
Assess the entity against the sustainability reporting and performance indicators covering environmental, social, governance, workforce, human rights, customer, digital and service-sector-specific aspects and enter the applicable scores.
Assess the entity's sustainability leadership, strategic initiatives and integration of sustainability considerations into business, risk management, technology, value chain and service delivery.
The Summary section automatically presents:
The entity may use the results to identify parameters with lower scores or those not yet scored and consider appropriate measures for strengthening its sustainability reporting, performance and management practices.